Aon Rolls Out AI-Powered Claims Copilot for Smarter Risk 2025

Prime Highlight

Aon plc unveiled Aon Claims Copilot, an advanced AI platform designed to streamline claims management, enhance recoveries, and improve decision-makingfor clients.
The platform reflects Aon’s broader AI investment strategy, combining analytics and expert advocacy to deliver faster, more transparent, and data-driven claims outcomes.

Key Facts

Aon Claims Copilotwill launch in Germany in November 2025, with a global rollout through 2026 and 2027, supporting 1,800 claims professionals across more than 50 countries.
The platform integrates AI analyzers, benchmarking tools, and a secure client portalto evaluate claims performance and enable real-time tracking of claim outcomes.

Background

Aon plc has launched Aon Claims Copilot, an advanced AI platform that simplifies claims management and analysis. The platform combines Aon’s Broker Copilot and risk analysis tools to provide clients with a faster, more transparent, and data-driven claims process.

According to Joe Raiser, CEO of Commercial Risk at Aon, the new platform marks a major step in the company’s mission to use technology for better client outcomes. “Aon Claims Copilot allows their professionals to convert insights into action, assisting clients in speeding up claims resolution, enhancing recoveries, and making more informed decisions about risk,” he said.

The platform will first launch in Germany in November 2025, followed by a global rollout through 2026 and 2027. It will help 1,800 claims professionals in over 50 countries by providing expertise in 20 product areas.

Aon Claims Copilot integrates advanced AI analyzers and benchmarking tools to assess claims handling, measure portfolio performance, and evaluate carrier efficiency. A secure client portal will allow users to track claim progress and outcomes in real time.

Mona Barnes, Global Chief Claims Officer at Aon, said the platform combines expert advocacy with AI-driven analytics to give clients “superior visibility and control” over claims.

The launch reflects Aon’s broader investment in AI, following the release of Broker Copilot and Risk Analyzers, and aligns with an industry-wide shift toward using artificial intelligence to improve efficiency, accuracy, and client experience in the insurance and broking sectors.