Prime Highlight :
- ServiceNow has entered a three-year partnership with OpenAI to enhance its AI software and deliver advanced AI agents to enterprise customers.
- The collaboration aims to help businesses automate tasks, boost productivity, and adopt AI more effectively in daily operations.
Key Facts :
- ServiceNow will integrate OpenAI’s GPT-5.2 model into its enterprise workflow platform, though financial terms were not disclosed.
- The deal strengthens OpenAI’s growing enterprise presence, adding ServiceNow to partners such as Intuit and Databricks.
Background :
ServiceNow has signed a three-year deal with OpenAI to improve its AI software and offer advanced AI agents to enterprise customers. Under the partnership, ServiceNow will add OpenAI’s GPT-5.2 model to its enterprise workflow platform, the companies said on Tuesday.
Under the deal, ServiceNow plans to use OpenAI’s intelligence models to build AI agents that can help businesses automate tasks and improve productivity. The company will also develop AI-powered voice technology using these models, aiming to make interactions with its platform more natural and intuitive. Both companies declined to share the financial terms of the agreement.
Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, said the collaboration would help deliver faster value to customers. He added that closer work between the engineering teams would create simpler and more effective ways for businesses to use AI in daily operations.
The partnership comes as software companies face strong pressure from fast advances in AI. Many firms are rushing to add new AI tools as the technology changes how businesses work and make money. ServiceNow has been very active and aims to become an “AI control tower” that helps companies manage and control AI across their operations.
Alongside the OpenAI deal, ServiceNow has stepped up its acquisition activity. Last month, it announced plans to buy cybersecurity firm Armis for nearly $8 billion, along with identity security company Veza. Earlier, the company made a strong push into AI agents with the roughly $3 billion acquisition of Moveworks.
For OpenAI, the deal adds to a growing list of partnerships with major software players. The AI firm has already secured agreements with companies such as Intuit and Databricks, highlighting its expanding role in enterprise software.
